Hiring statusNot recently confirmed
Hiring statusConfirmed 54 days ago
Expected reply timeAround 1 working day
Application progressTrack it on JobLocate
Salary£26,000 a year
Job details
Pay£26,000 a year
Job typeFull-time, Permanent
ScheduleMonday to Friday
IndustryCustomer Service
About the role
Support members with account changes, benefits, payments and general service enquiries.
Quenstone Services Ltd is looking for someone to join the team as Membership Services Advisor. This is a full-time, permanent role based in Leicester and offers the opportunity to take ownership of the day-to-day responsibilities associated with the position.
The role will involve helping customers with questions, requests or problems while providing a clear and professional service. You will need to listen carefully, explain solutions clearly and keep accurate records of each interaction.
They are looking for someone dependable, organised and willing to take responsibility for their work. Strong communication, a positive attitude and either relevant experience or good transferable skills will be valued.
What you will do
- Support members with account changes, benefits, payments and general service enquiries.
- Respond to customer enquiries clearly, professionally and within a reasonable timeframe.
- Prioritise tasks, keep relevant information up to date and follow through on agreed actions.
- Communicate clearly with colleagues, customers, clients or other stakeholders as required.
- Follow company procedures, quality standards and any relevant health, safety or confidentiality requirements.
What they are looking for
- Relevant experience or strong transferable skills suitable for a Membership Services Advisor position.
- A calm, helpful communication style and the ability to resolve enquiries professionally.
- Able to manage your own workload, meet deadlines and ask for support when needed.
- Professional and reliable, with a positive approach to working with other people.